How can I place an order?
Visit our online store at www.forestblu.pk and browse our collection. Once you've selected your items, follow the simple checkout process to place your order securely.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, Cash On Delivery (COD), and other secure payment gateways. Details can be found at the checkout page.
Can I modify or cancel my order after it's placed?
Unfortunately, orders cannot be modified or canceled once they are placed. Please review your order carefully before confirming the purchase.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's status on our website or the designated courier's site.
What is your Return/Exchange Policy?
Exchanges are accepted within 7 days of the date your order is delivered to you. To be eligible for an exchange, items must be unused and in the same condition as received, with all tags attached.
Contact our customer support team at +923214241780 within the specified timeframe to initiate the exchange process. We do not offer returns or refunds on any products. Exchanges are subject to product availability.
What should I do if I receive a damaged item?
In the rare event that you receive a damaged or incorrect item, please contact us immediately with your order number and a photo of the issue. We will promptly address the situation and provide further instructions.
Can final sale items be exchanged?
Certain items may be marked as final sale and are not eligible for exchange. Please check the product description carefully before making a purchase. We appreciate your understanding of our return and exchange policy. If you have any questions or concerns, feel free to reach out to our customer support team. Your satisfaction is our priority at Forestblu.
What are the delivery charges?
For orders below 2500, a delivery charge of 250 applies. However, rejoice in complimentary delivery for orders exceeding 2500 – our way of expressing gratitude for your valued patronage. Happy shopping!
How can I contact customer support?
You can reach our customer support team via info@forestblu.pk, +923214241780, or through the Contact Us page on our website. We're here to assist you with any inquiries.
How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, city and area code is mentioned clearly while placing an order. One the second failed attempt, the item will be returned to us.
Will I receive the same product that I see in the photo?
Please be aware that colors in product pictures may slightly differ from the actual item due to various factors, such as lighting and monitor settings. Rest assured, any variation is minimal, and we strive to provide an accurate representation of our products.
How many days will it take for me to receive my order?
Your order will be delivered within 3-5 business days from the date of purchase. We appreciate your patience and can assure you that we're working diligently to get your items to you as swiftly as possible
Does ForestBlu offer international shipping?
Currently, we do not offer international shipping. Our services are limited to domestic deliveries. We appreciate your interest and apologize for any inconvenience this may cause.
